Subprocessors

This Sopheon Subprocessors page is incorporated into the DPA and Master Agreement and Terms of Service. This page explains how Sopheon engages with Subprocessors for all of our product offerings.

1. Core infrastructure services
2. Feature-specific subprocessors
3. Sopheon affiliates
4. Updates

1. Core infrastructure services

Sopheon engages Subprocessors to support our infrastructure. These Subprocessors may have access to Customer Data.

Entity Name	Purpose	Corporate Location	Relevancy
Amazon Web Services (EMEA)	Hosting, email, monitoring	European Union (data is in UK)	Acclaim Ideas
Amazon Web Services (EU)	Hosting and backup	European Union	Acclaim Projects
Amazon Web Services (US)	Hosting and backup	United States	Acclaim Ideas, Acclaim Products, Acclaim Projects
Azure (AU)	Hosting and backup	Australia	Accolade
Azure (US)	Hosting and backup	United States	Accolade
Azure (EU)	Hosting and backup	European Union	Accolade
Carbonite Vault EU	Backup	European Union	Accolade
Carbonite Vault UK	Backup	United Kingdom	Accolade
Carbonite Vault US	Backup	United States	Accolade
CloudFlare	Website security, content delivery, DDoS mitigation, distributed DNS	United States	All
Flexential	Hosting and backup	United States	Accolade
Interconnect	Hosting and backup	European Union	Accolade
Virtual Vision (V2)	Hosting and backup	Saudi Arabia	Accolade

2. Feature-specific Subprocessors

Some of our features and integrations require the use of additional Subprocessors. These Subprocessors may have access to Customer Data. Because these Subprocessors are not used uniformly, we review and update this list regularly to reflect their use in our software offerings.

Entity Name	Purpose	Corporate Location	Relevancy
AnnounceKit	Notifications	United States	Acclaim Ideas
Axway (EU)	Integration transport	European Union	Accolade
Axway (US)	Integration transport	United States	Accolade
DataDog	Performance monitoring and investigation	United States	All
Delighted	Net promoter score (NPS) widget	United States	Acclaim Ideas
Freshworks	Ticketing and support	United States	Acclaim Ideas, Acclaim Products
Google Analytics	Web Analytics	United States	Acclaim Ideas, Acclaim Products
Heap	Web Analytics	United States	Acclaim Ideas, Acclaim Products
Hotjar	Web Analytics	United States	Acclaim Ideas, Acclaim Products
HubSpot	Ticketing and support	United States	All
Jira Software	Ticketing and support	United States	All
LinkedIn	Web Analytics	United States	Acclaim Products
MagicBell	Notifications	United States	Acclaim Products
MailChimp	Email notifications	United States	All
Microsoft	Email and document storage	United States	All
OpenAI	User Onboarding	United States	Acclaim Ideas, Acclaim Products
Paddle	Subscription Management and Payment processing	United Kingdom	Acclaim Ideas, Acclaim Products
Pendo	Web analytics and User Feedback	United States	Accolade
SalesForce	Ticketing and support	United States	All
SendGrid	Email notifications	United States	All
Stripe	Payment processing	United States	Acclaim Ideas
Tooltip	Inline help and onboarding	United States	Acclaim Ideas
Tray.io	Integration transport and API automation	United States	Acclaim Products
Userflow	Inline help and onboarding	United States	Acclaim Ideas, Acclaim Products, Acclaim Projects
Ybug	Ticketing and support	European Union	Acclaim Ideas, Acclaim Products, Acclaim Projects
Zendesk	Ticketing and support	United States	Acclaim Projects

3. Sopheon affiliates

In order to deliver the Software-as-a-Service (SAAS), we engage Affiliates as Subprocessors to assist with our data processing activities. All of these Subprocessors may have access to Customer Data.

Affiliate Name	Purpose	Corporate Location
Sopheon UK Limited	Consulting, support and maintenance	Surrey, United Kingdom
Sopheon NV	Consulting, support and maintenance	Amsterdam, The Netherlands
Sopheon GmbH	Consulting, support and maintenance	Darmstadt, Germany
Sopheon Corporation	Consulting, support and maintenance	Colorado, United States
Sopheon Corporation	Consulting, support and maintenance	Minnesota, United States
Prodex Systems PTY Limited	Staff augmentation for consulting, support and maintenance	Queensland, Australia
OSI Digital Pvt Ltd	Staff augmentation for consulting, support and maintenance	Hyderabad, India

4. Updates

Sopheon empowers global organizations to change the world, and we are a global business ourselves. Our business needs may change from time to time, and require updates or changes to our Subprocessors. For example, we may add a service provider if doing so will boost our ability to deliver quality software and services. Additionally, we may depricate, consolidate, or minimize use of service providers.

Please visit our Privacy Policy for more information. If you have any questions, please contact us at privacy@sopheon.com.

Last updated 17th March 2023