Subprocessors
This Wellspring and Sopheon Subprocessors page is incorporated into the DPA and Master Agreement and Terms of Service. This page explains how Wellspring and Sopheon engage with Subprocessors for all of our product offerings.
1. Core infrastructure services
2. Feature-specific subprocessors
3. Sopheon affiliates
4. SubContractors
5. Updates
1. Core infrastructure services
Wellspring and Sopheon engage Subprocessors to support our infrastructure. These Subprocessors may have access to Customer Data.
|
Entity Name |
Purpose |
Corporate Location |
Relevancy |
|
Amazon Web Services (AP) |
Hosting |
Australia, Japan, Singapore |
Sophia |
|
Amazon Web Services (EMEA) |
Hosting, backup, email, monitoring |
European Union |
Acclaim Ideas, Acclaim Projects, Sophia |
|
Amazon Web Services (US) |
Hosting and backup |
Canada, United States |
Acclaim Projects, Flintbox (US only), Anavo (US only), Sophia |
|
Azure (AU) |
Hosting and backup |
Australia |
Accolade |
|
Azure (US) |
Hosting and backup |
United States |
Accolade |
|
Azure (EU) |
Hosting and backup |
European Union |
Accolade |
|
Carbonite Vault EU |
Backup |
European Union |
Accolade |
|
Carbonite Vault UK |
Backup |
United Kingdom |
Accolade |
|
Carbonite Vault US |
Backup |
United States |
Accolade |
|
CloudFlare |
Website security, content delivery, DDoS mitigation, distributed DNS |
United States |
Accolade, Acclaim Ideas, Acclaim Projects |
|
Flexential |
Hosting and backup |
United States |
Accolade |
|
Heroku (Salesforce) |
Hosting |
United States |
Astria, Scout |
|
Interconnect |
Hosting and backup |
European Union |
Accolade |
|
Virtual Vision (V2) |
Hosting and backup |
Saudi Arabia |
Accolade |
2. Feature-specific Subprocessors
Some of our features and integrations require the use of additional Subprocessors. These Subprocessors may have access to Customer Data. Because these Subprocessors are not used uniformly, we review and update this list regularly to reflect their use in our software offerings.
|
Entity Name |
Purpose |
Corporate Location |
Relevancy |
| Amazon Web Services | Sopheon Common Services (Inter-product integration transport, PDF generation) | Australia, European Union, United States | Acclaim Ideas, Acclaim Projects |
|
Amazon Web Services Quicksight |
User reporting, application metrics |
United States |
Astria, Scout |
| Axway (EU) | Integration transport | European Union | Accolade |
| Axway (US) | Integration transport | United States | Accolade |
|
Basecamp |
Project collaboration |
United States |
Sophia |
| DataDog | Performance monitoring and investigation | United States | Accolade, Acclaim Ideas, Acclaim Projects, Flintbox, Scout |
| Google Analytics | Web Analytics | United States | Acclaim Ideas, Acclaim Projects, Flintbox, Scout |
| Google Cloud | Data warehousing and reporting | United States | Acclaim Ideas |
|
Google Drive |
Data transfer |
United States |
Anavo, Scout, Sophia |
|
Google Gmail |
Email notifications |
United States |
Sophia |
|
Heap |
Web Analytics |
United States |
Accolade, Acclaim Ideas, Acclaim Projects |
| HubSpot | Ticketing and support, email notifications, customer management | United States | Accolade, Acclaim Ideas, Acclaim Projects, Anavo, Astria, Flintbox, Scout, Sophia |
| Jira Software | Ticketing and support | United States | Accolade, Acclaim Ideas, Acclaim Projects, Anavo, Astria, Flintbox, Scout, Sophia |
|
Mailgun |
Email notifications |
United States |
Astria, Flintbox, Scout |
| MailChimp | Email notifications | United States | Accolade, Acclaim Ideas, Acclaim Projects |
| Microsoft | Email and document storage | United States | Accolade, Acclaim Ideas, Acclaim Projects |
|
NetSuite |
Payment processing |
United States |
Astria |
| OpenAI | User onboarding and generating relevant content, keyword expansion | United States | Acclaim Ideas, Scout |
| Paddle | Subscription Management and Payment processing | United Kingdom | Acclaim Ideas |
|
Papertrail (Solarwinds) |
User log management |
United States |
Astria, Scout |
|
Pavis |
Patent renewals |
Germany |
Astria |
| Pendo | Web analytics and User Feedback | United States | Accolade |
| Salesforce | Ticketing and support, customer management | United States | Accolade, Acclaim Ideas, Acclaim Projects, Astria |
| SendGrid | Email notifications | United States | Accolade, Acclaim Ideas, Acclaim Projects |
| Stripe | Payment processing | United States | Acclaim Ideas, Flintbox |
| Userflow | Inline help and onboarding | United States | Acclaim Ideas, Acclaim Projects |
| Ybug | Ticketing and support | European Union |
Acclaim Ideas, Acclaim Projects |
|
Zendesk |
Ticketing and support |
United States |
Flintbox, Scout, Sophia |
3. Affiliates
In order to deliver the Software-as-a-Service (SAAS), we engage Affiliates as Subprocessors to assist with our data processing activities. All of these Subprocessors may have access to Customer Data.
| Affiliate Name | Purpose | Corporate Location |
|
Sopheon UK Limited |
Consulting, support and maintenance |
Surrey, United Kingdom |
|
Sopheon NV |
Consulting, support and maintenance |
Amsterdam, The Netherlands |
|
Sopheon GmbH |
Consulting, support and maintenance |
Darmstadt, Germany |
|
Sopheon Corporation |
Consulting, support and maintenance |
Colorado, United States |
|
Sopheon Corporation |
Consulting, support and maintenance |
Minnesota, United States |
|
Sopheon Asia Pacific PTY Limited |
Consulting, support and maintenance |
Queensland, Australia |
|
Wellspring Worldwide Inc. |
Consulting, support and maintenance |
Delaware, United States |
4. SubContractors
Sopheon subcontracts to the following companies for staff augmentation.
| Name | Purpose | Corporate Location |
| OSI Digital Pvt Ltd | Staff augmentation for consulting, support and maintenance | Hyderabad, India |
5. Updates
Last updated 11th July 2024
