Subprocessors

This Sopheon Subprocessors page is incorporated into the DPA and Master Agreement and Terms of Service.  This page explains how Sopheon engages with Subprocessors for all of our product offerings.

1. Core infrastructure services
2. Feature-specific subprocessors
3. Sopheon affiliates
4. SubContractors
5. Updates


 

1. Core infrastructure services

Sopheon engages Subprocessors to support our infrastructure. These Subprocessors may have access to Customer Data.

Entity Name 

Purpose

Corporate Location 

Relevancy 

Amazon Web Services (EMEA)

Hosting, backup, email, monitoring

European Union

Acclaim Ideas, Acclaim Projects
Amazon Web Services (US) Hosting and backup United States Acclaim Projects
Azure (AU) Hosting and backup Australia Accolade
Azure (US) Hosting and backup United States Accolade
Azure (EU) Hosting and backup European Union Accolade
Carbonite Vault EU Backup European Union Accolade
Carbonite Vault UK Backup United Kingdom Accolade
Carbonite Vault US Backup United States Accolade
CloudFlare Website security, content delivery, DDoS mitigation, distributed DNS United States Accolade, Acclaim Ideas, Acclaim Projects
Flexential Hosting and backup United States Accolade
Interconnect Hosting and backup European Union Accolade
Virtual Vision (V2) Hosting and backup Saudi Arabia Accolade

2. Feature-specific Subprocessors

Some of our features and integrations require the use of additional Subprocessors. These Subprocessors may have access to Customer Data. Because these Subprocessors are not used uniformly, we review and update this list regularly to reflect their use in our software offerings.

Entity Name 

Purpose

Corporate Location 

Relevancy 

Amazon Web Services Sopheon Common Services (Inter-product integration transport, PDF generation) Australia, European Union, United States Acclaim Ideas, Acclaim Projects
Axway (EU) Integration transport European Union Accolade
Axway (US) Integration transport United States Accolade
DataDog Performance monitoring and investigation United States Accolade, Acclaim Ideas, Acclaim Projects
Google Analytics Web Analytics United States Acclaim Ideas, Acclaim Projects
Google Cloud Data warehousing and reporting United States Acclaim Ideas
Heap Web Analytics United States Accolade, Acclaim Ideas, Acclaim Projects
Hightouch Integration transport United States Acclaim Ideas
HubSpot Ticketing and support, Email notifications United States Accolade, Acclaim Ideas, Acclaim Projects
Jira Software Ticketing and support United States Accolade, Acclaim Ideas, Acclaim Projects
MailChimp Email notifications United States Accolade, Acclaim Ideas, Acclaim Projects
Microsoft Email and document storage United States Accolade, Acclaim Ideas, Acclaim Projects
OpenAI User onboarding and generating relevant content United States Acclaim Ideas
Paddle Subscription Management and Payment processing United Kingdom Acclaim Ideas
Pendo Web analytics and User Feedback United States Accolade
SalesForce Ticketing and support United States Accolade, Acclaim Ideas, Acclaim Projects
SendGrid Email notifications United States Accolade, Acclaim Ideas, Acclaim Projects
Stripe Payment processing United States Acclaim Ideas
Userflow Inline help and onboarding United States Acclaim Ideas, Acclaim Projects
Ybug Ticketing and support European Union Acclaim Ideas, Acclaim Projects

3. Sopheon affiliates

In order to deliver the Software-as-a-Service (SAAS), we engage Affiliates as Subprocessors to assist with our data processing activities. All of these Subprocessors may have access to Customer Data.

Affiliate Name Purpose Corporate Location
Sopheon UK Limited Consulting, support and maintenance Surrey, United Kingdom
Sopheon NV Consulting, support and maintenance Amsterdam, The Netherlands
Sopheon GmbH Consulting, support and maintenance Darmstadt, Germany
Sopheon Corporation Consulting, support and maintenance Colorado, United States
Sopheon Corporation Consulting, support and maintenance Minnesota, United States
Sopheon Asia Pacific PTY Limited Consulting, support and maintenance Queensland, Australia
 

4. SubContractors

Sopheon subcontracts to the following companies for staff augmentation.

Name Purpose Corporate Location
OSI Digital Pvt Ltd Staff augmentation for consulting, support and maintenance Hyderabad, India

5. Updates

Sopheon empowers global organizations to change the world, and we are a global business ourselves. Our business needs may change from time to time, and require updates or changes to our Subprocessors. For example, we may add a service provider if doing so will boost our ability to deliver quality software and services. Additionally, we may deprecate, consolidate, or minimize use of service providers.
 
Please visit our Privacy Policy for more information. If you have any questions, please contact us at privacy@sopheon.com.

 

 Last updated 28th May 2024

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