Customer Support2020-05-05T13:37:10-05:00


As a software company, neither our staffing nor supply chain has been impacted in any way. We have enforced a preemptive corporate work-from-home policy to enable everyone to comply with governmental guidelines in each region, as appropriate. Non-essential travel has been restricted, and all in-person business meetings, consulting engagements and training workshops have been moved to online platforms. Phones have been rerouted so all staff, in particular Application Support service representatives, are available on the regular number customers are accustomed to using to reach them. We do not anticipate any further impact to our organization in this regard. Read about our Accolade Disruption Response Toolkit here. Questions? Click here.

Customer Support

Customer Webinars

Manage Capital Expenditures with Accolade

You already use Accolade to manage innovation, new product development and product portfolios – but did you know you can use Accolade to manage CapEx by tracking approvals and making effective funding decisions?

What’s New in Accolade 13.0

Accolade 13.0 is here and available for immediate upgrade! Watch our 45-minute webinar with 15 minutes of live Q&A to see what’s new in Accolade 13.0.

What’s New in Accolade 12.3

Version 12.3 of our Accolade Enterprise Innovation Management (EIM) solution is now available. Building on the corporate adaptability strategy introduced with Accolade 12.2, this new release will increase your organization’s ability to operate with both connectivity and flexibility.

View All Webinars

Customer Support Articles

Reference Tables Revisited

Most (if not all) Accolade customers have used reference tables in one capacity or another, whether it be for importing project or resource data or simply making some data available to your project in an Excel document.

Seldom-used Accolade Features

There are a few Accolade features I can name that I don't see customers using often.  I'd love to have a discussion with those customers who use these features, and how you implemented them, and what value they add to your solution. 

View All Articles
Print Friendly, PDF & Email