Services & Support 2017-06-19T10:45:15+00:00
Complete Innovation Management Software

Services

Improve Innovation Performance by Partnering with Our Service Experts

Sopheon’s service support philosophy can be summed up in a single phrase: “Value to the customer.” When you choose Sopheon’s software solutions, you also gain access to our global team of implementation services professionals and business process consultants. They are standing by to support you at every step of your innovation journey.

The cornerstone of their capabilities is a comprehensive body of industry-leading best practices developed, refined and proven through years of experience in enabling the successful deployment of innovation management processes at technology-driven companies. With Sopheon, when it comes to facing the critical challenges of effective software and process implementation and optimization, you’re never alone.

Our complete services portfolio – from success-oriented assessments, consulting, implementation, training and support – is designed for customer enablement, user adoption and business value.

We believe that for us to be successful we should exceed your expectations, and ensure that you receive strong business value from our software, services and domain experts.

Know What You Don’t Know

Sopheon has developed an Innovation Maturity Model as an aid to benchmarking and improving innovation management capabilities.

A maturity assessment benchmarks current capabilities and guides us to map a “maturity journey” with our customers.

Assessment

A Maturity Assessment

  • Highlights strengths and weaknesses in your innovation capabilities, and adoption depth and breadth.
  • Identify and prioritize areas you might want to address first to improve your innovation performance.
  • Gives you a clearer understanding of how Sopheon can most quickly deliver value and a return on investment.

Best of all, this is a completely free of charge service that is easy and quick to accomplish.

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Consulting

Increase the Value from Your Innovation Investment

Our Innovation Management Consultants have a single focus: to help your organization maximize the value you get from our software solutions.

We offer a range of capability and maturity workshops that operationalize a wealth of process knowledge and best-practice tools and methodologies to enable you to generate more benefit and achieve greater performance results in all phases of the innovation and product lifecycle management supported by our solutions.

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Long-Term, Sustainable Customer Value Delivered Through Strong, Mutually Beneficial Partnership

Four principles of software delivery and implementation guide how we work, how we engage, and how we strive to exceed the expectations of each individual customer:

  • Transparency of information
  • Strong engagement and communication
  • A focus on speed to value
  • Overall customer satisfaction
“The Accolade deployment exceeded expectations. It was the first software implementation Certis has undertaken that was completed ahead of schedule, and it has been more successful than we could have hoped. Adoption is high; everyone involved understands the value of the Accolade system and is now asking how they can use it more broadly beyond the initial application.”
Jennifer Lewis, Head of Portfolio, Certis

Sopheon’s consultants guide you through your implementation journey from initial design and mapping of your processes, configuration and validation of your solution and the personalized deployment and change management plan. We apply Agile principles to focus on engaging your stakeholders to optimize the solution to their needs.

Your journey can either be driven through the use of a preconfigured, best-practice configuration (Accolade Express) or can be tailored to support your existing processes (Accolade Enterprise Innovation Management).

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Training

Train Your Way to Excellence

Sopheon offers scheduled and personalized training programs, all run by experienced implementation, consulting and support practitioners.

Sopheon maintains base best-practice training guides that are tailored to the needs of the key customer stakeholders.

We can match your specific training needs with End-user Training, Executive Training and Train the Trainer formats. We also regularly develop customized training and consulting workshops around any aspect of Accolade functionality.

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Supporting Customer Success

Sopheon offers regional, national and international support options up to and including live-answer support on a 24x5 basis for enterprise deployments.

Our support engineers provide Tier II technical and business problem resolution on issues related to the Accolade suite. We partner with our customer’s existing technical and non-technical staff to leverage the best of local configuration understanding with advanced application knowledge and access to the Sopheon Product Development group.

Experience the difference in working with a seasoned, highly-engaged support team that thrives on providing timely resolution of issues that provide bottom-line value to the business.

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