Privacy Policy

Thank you for visiting www.Sopheon.com (“the Website”). By accessing or submitting data into the Website, you expressly and explicitly consent to the collection and use of personal information about you as set out below.

Sopheon may, acting in its sole discretion, modify, revise, amend, replace or delete this Privacy Statement at any time without first notifying you. That being so you should visit this section of the Website on a regular basis to review this Privacy Statement. This Privacy Statement was last updated on Friday, 20 December 2013.

We believe that you need to trust us when you use the Website. We take your privacy very seriously. The following Privacy Statement sets out, in relation to the Website, what sort of information we collect about you, how we collect that information, how we use that information, how we protect that information, how that information can be corrected and/or updated and how you can ask us to stop storing information about you. If you have any questions about this Privacy Statement or suspect that we may have acted contrary to this Privacy Statement, or the Data Protection Directive 95/46/EC of the European Union (including the UK Data Protection Act or other equivalent national legislation), please contact webmaster@sopheon.com in the first instance.

The Information We Collect About You And How We Collect It

Every time you visit the Website our web server automatically logs your IP address (if you are connected to the Internet you will automatically have an IP address. “213.48.49.158″ is an example of an IP address), the type of operating system that your computer uses (for example, Microsoft Windows® 2000) and the type of web browser you are using to access the Website (for example, Google Chrome or Microsoft Internet Explorer). From that information we can find out who your Internet service provider is and the location from which you are accessing the Website. Our web server also logs the IP address of the website you visited immediately before accessing the Website.

The Website contains certain forms for you to complete to request further information from us or to request customer support from us. Those forms require you to submit your full name (and, in the case of customer support, the name of your company), your e-mail address and your phone number. Those forms also give you the opportunity to join various mailing lists offered by Sopheon. We store all of the information submitted by you into the Website in our databases located in the United States of America. This data may be may also be stored, used, and processed by staff in any of our office countries (UK, NL, US, DE). We may use third party tools such as Marketo, Google Analytics, Salesforce, etc. to collect and process the data which could yield personally identifiable data via Marketo and Salesforce, and aggregated data via Google Analytics.

The Website also enables you to send certain e-mails to us (for example, to webmaster@sopheon.com or to info@sopheon.com. We store all of the e-mails sent by you to us.

We currently use “cookies” on the Website. Cookies are a technology which can be used to provide you with tailored information from the Website. A cookie is an element of data that a Website can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Cookies are used on the Website for the following purposes: User session management, User targeting, Research and development.

How We Use The Information

We use the information we collect about you for the following purposes:

  • The information automatically logged (i.e. your IP address, your operating system and browser type) each time you access the Website is not used by us for any particular purpose. Our web server simply and automatically logs that information each time you access the Website.
  • We use the information submitted by you when requesting information or customer support from us to respond to your request for information or customer support. If you choose to join any of the mailing lists offered by Sopheon, we will use the information stored about you to send mailings to you.
  • We use any information received by us in any e-mail received from you, such as info@sopheon.com, to respond to your e-mail.
Save as set out in this Privacy Statement or as permitted or required by applicable laws, we will not disclose or share the information we collect about you to third parties. We reserve the right however to disclose or share information we collect about you on or through the Website to other companies within our group of companies, to suppliers of services to us, or to government agencies (such as the police) or courts of competent authority.

BY SUBMITTING INFORMATION INTO THE WEB SITE YOU EXPRESSLY AND EXPLICITLY CONSENT TO THOSE USES AND/OR TRANSFERS OF INFORMATION ABOUT YOU. If you do not consent to any of the uses and/or potential transfers of information about you set out in this Privacy Statement, please do not submit any information into the Website.

How We Protect That Information

All of the information we collect about you is stored in an industry-standard secure database (which includes pass-wording and firewalls). In addition, access to the information held on that database is restricted to particular employees of Sopheon. You should note however that there is no such thing as a perfectly secure database. Please bear that in mind when entering information into the Website.

How You Can Correct Information Collected About You

If you suspect that any information held by us about you is incorrect, inaccurate or out of date, please contact us at webmaster@sopheon.com. When contacting us, please specify the information that you think is incorrect, inaccurate or out of date. Please also provide us with correct replacement information.

How You Can Ask Us To Stop Storing Information About You

If you wish to be removed from any of our databases or mailing lists, please contact us at webmaster@sopheon.com.

Further Information

If you have any questions about or comments on any part of the foregoing Privacy Statement, please contact us at webmaster@sopheon.com.