Sopheon is an international supplier of leading edge products in innovation and new product development. Sopheon has operating bases in the United States, the United Kingdom, and the Netherlands.
The Customer Support Engineer interacts with international technical staff and selected end users and customer IT staff on Tier II-III support requests and identifies and resolves software issues related to our products. This position works with multiple groups to replicate, isolate and identify root cause while providing workarounds and testing hotfixes and patches.
Support duties include troubleshooting Server and Client operating system and application issues over local and wide-area networks and Microsoft Office applications as well as providing resolution in the form of workarounds and patches.
We are looking for a highly motivated, customer-centric and business oriented software professional with excellent inter-personal skills. Candidates for this position should be able to multi-task and have strong technical problem solving skills.
Thanks to modern technology, travel will hardly be required.
Knowledge, Skills and Abilities• Broad general IT infrastructure knowledge including but not limited to MS Windows server
Personal/Interpersonal SkillsAbility to thrive in a collaborative team environment;
EducationBachelor’s degree or equivalent